Solutions Architect The Solutions Architect role entails a wide range of activities on the tactical level. You will apply your knowledge of business process analysis & design, and technology to solve client needs. You will engage with clients through complex programs utilizing effective management of business value, risk, content, communication, knowledge and resources. You will leverage your functional business and industry knowledge to solve the right problem at the right time. The successful candidate will be someone who is not satisfied with mediocrity or the “status quo”. They will go above and beyond not just to produce quality work or for personal advancement, but because they care about doing the right thing for their clients and customers. They will have a strong sense of empathy to the needs of their clients and any persons they interact with. The successful candidate needs to be someone who can make self-directed impact while maintaining sensitivity to their environment. They should resonate a positive attitude that transcends into all their professional and personal interactions. Above all, it is someone who visibly enjoys what they do and has fun doing it. Responsibilities:
Drive the planning and management of a project, including determination of project scope and approach
Apply knowledge of design, development and implementation of technology in conjunction with business process and organizational change to deliver lasting, measurable solutions
Assist with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
Analyze and document the current-state business processes to ensure that the context and implications of change are understood by the project stakeholders
Critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true needs
Develop the structure of a project plan including identification of all tasks the timing there of and the resources needed to move a client from their current state to their target state.
Lead critical process improvement and change management initiatives across business areas that include identifying change opportunities, facilitating management and group sessions, and leading process redesign and rollout
Assess client business, operations and technology strategies
Deliver information effectively to clients through documentation and presentations
Build and maintain client relationships both on personal and professional levels and work with different personalities
Communicate status, issues, and risks to varying levels of individuals including top executives
Project and Program management as needed.
Organizational Skills: Must be highly organized, and have the ability to organize diverse sets of information.
Self-Directed: Must be able to take high-level requests and translate them into actionable, efficient work tasks. Must be a motivated self-starter with a stellar work ethic and a strong sense of urgency
Business Acumen: Should have a sharp business sense and the ability to identify business opportunities – both for clients and for Business Forward.
Communications Skills: Must have excellent verbal communications skills. Ability to listen, formulate coherent arguments and deliver effectively. Should have excellent writing skills – ability to write documents, presentations.
Creativity: Should possess a creative vision – the ability to see non-traditional solutions to situations.
Results-focused: Should be focused on the desired end result and be willing to do what is necessary to deliver quality results effectively, efficiently and on schedule.
Flexibility: Must be flexible enough to tackle a variety of roles. Should thrive on change – one week will not be like the next.
Teamwork: Must be a good team player and be a proven relationship builder; a “people person”. Must be willing to provide selfless help to other team members and the client with the understanding the he/she will could be an “unsung hero”.
Problem-Solving: Must demonstrate ability to logically step through a problem from introduction to solution, as well as the ability to articulate the resolution steps.
Willingness to Learn: Must want to learn new experiences and grow over time and willing to ask for guidance or assistance when needed.
Get-it Factor: Ability to understand the big picture of a business situation and how to identify and resolve key issues
Bachelor’s degree in a related field / Master’s degree preferred
6+ years of experience driving, managing, analyzing, and delivering cross-functional, large-scale business solutions
Experience in 2 of the following areas: finance, marketing, HR, operations, IT
Open to traveling up to 50% of the time should the need arise
Proven relationship builder; a “people person”
Motivated self-starter with a stellar work ethic and a strong sense of urgency